{"id":1371,"date":"2022-09-08T20:30:11","date_gmt":"2022-09-09T03:30:11","guid":{"rendered":"https:\/\/www.casadeorocider.com\/?page_id=1371"},"modified":"2023-09-29T10:58:57","modified_gmt":"2023-09-29T17:58:57","slug":"refunds-returns","status":"publish","type":"page","link":"https:\/\/www.casadeorocider.com\/es\/refunds-returns\/","title":{"rendered":"conditions of sale, refunds, returns"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1371\" class=\"elementor elementor-1371\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<main class=\"elementor-section elementor-top-section elementor-element elementor-element-15b46b97 elementor-section-height-min-height elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"15b46b97\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-431471a2 animated-slow elementor-invisible\" data-id=\"431471a2\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3314a16b elementor-widget elementor-widget-spacer\" data-id=\"3314a16b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-fa02917 elementor-section-content-middle elementor-section-full_width elementor-section-height-min-height elementor-section-height-default\" data-id=\"fa02917\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;background_motion_fx_motion_fx_scrolling&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_effect&quot;:&quot;yes&quot;,&quot;background_motion_fx_translateY_direction&quot;:&quot;negative&quot;,&quot;background_motion_fx_translateY_speed&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:8,&quot;sizes&quot;:[]},&quot;background_motion_fx_translateY_affectedRange&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:{&quot;start&quot;:0,&quot;end&quot;:100}},&quot;background_motion_fx_devices&quot;:[&quot;desktop&quot;,&quot;tablet&quot;,&quot;mobile&quot;]}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-185e440\" data-id=\"185e440\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f637bf8 elementor-widget elementor-widget-spacer\" data-id=\"5f637bf8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39b5666e elementor-widget-tablet__width-initial e-transform elementor-widget elementor-widget-heading\" data-id=\"39b5666e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_transform_translateX_effect_mobile&quot;:{&quot;unit&quot;:&quot;%&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateX_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;_transform_translateY_effect_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Conditions of Sale, Refunds, &amp; Returns Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a3eaf57 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7a3eaf57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1 style=\"text-align: center;\"><span style=\"color: #fff8e3;\"><b style=\"font-size: 1.66667rem; font-style: inherit;\">Overview<\/b><\/span><\/h1>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">To be eligible for a return, your item must be unopened and in the same condition that you received it. It must also be in the original packaging.<\/span><\/p>\n<p><span style=\"color: #fff8e3; font-style: inherit;\">&nbsp;<\/span><\/p>\n<p><span style=\"color: #fff8e3; font-style: inherit;\">To complete your return, we require a receipt or proof of purchase.&nbsp;<\/span><span style=\"color: rgb(255, 248, 227); font-style: inherit;\">There are certain situations where only partial refunds are granted:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; color: #fff8e3;\">Any item not in its original condition, is damaged or missing parts for reasons not due to our error.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400; color: #fff8e3;\">Any item that is returned more than 30 days after delivery<\/span><\/li>\n<\/ul>\n<h2 style=\"font-style: normal;\"><span style=\"color: rgb(255, 248, 227);\">Conditions of Sale<\/span><\/h2>\n<h2>\n<p style=\"\"><font color=\"#fff8e3\"><span style=\"font-size: 22.5px; font-weight: 400;\">Our products and website are intended to be used and accessed by persons who are of legal age to purchase and consume alcohol. You must be 21 years old or older (\u201cLegal Age\u201d) to use this site. If you are not of Legal Age, please exit the site immediately. By continuing, you affirm that you are of Legal Age.<\/span><\/font><\/p>\n<p style=\"\"><font color=\"#fff8e3\"><span style=\"font-size: 22.5px; font-weight: 400;\"><br><\/span><\/font><\/p>\n<p style=\"\"><font color=\"#fff8e3\"><span style=\"font-size: 22.5px; font-weight: 400;\">Cider may only be sold and delivered to individuals twenty-one years or older in California. There must be an adult of Legal Age present to sign for all shipments. Each purchaser represents that: (1) he\/she is at least of Legal Age; and (2) the person to whom any cider will be delivered is also of Legal Age. At the time of delivery, any domestic U.S. shipment containing an alcohol beverage product will require the signature of an adult possessing identification proving he or she is at least of Legal Age. Further U.S. law requires that no delivery shall be made to a visibly intoxicated person.<\/span><\/font><\/p>\n<p style=\"\"><font color=\"#fff8e3\"><span style=\"font-size: 22.5px; font-weight: 400;\"><br><\/span><\/font><\/p>\n<p><font color=\"#fff8e3\"><span style=\"font-size: 22.5px; font-weight: 400;\">Pre-sale purchases are also a promise of first receivership of product not a direct purchase of alcohol. All &#8220;pre-sale&#8221; purchases are subject to final product availability and will be disseminated on a first purchased first shipped basis. There are no refunds or returns of pre-sale purchases.&nbsp;<\/span><\/font><\/p>\n<\/h2>\n<h2>\n<p style=\"font-size: 22.5px; font-style: normal; font-weight: 400; color: rgb(255, 242, 227);\"><span style=\"color: rgb(255, 248, 227);\"><br><\/span><\/p>\n<\/h2>\n<h2><span style=\"color: #fff8e3;\"><b>Refunds<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 20 business days.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\"><br><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">All refunds are subject to a 30% restocking fee.&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\"><br><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">&nbsp;<\/span><\/p>\n<p><span style=\"color: #fff8e3;\"><b>Late or missing refunds<\/b><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">If you haven\u2019t received a refund yet, first check your bank account again.&nbsp;<\/span><span style=\"color: rgb(255, 248, 227); font-style: inherit;\">Then contact your credit card company, it may take some time before your refund is officially posted.&nbsp;<\/span><span style=\"color: rgb(255, 248, 227); font-style: inherit;\">Next contact your bank. There is often some processing time before a refund is posted.<\/span><\/p>\n<p><span style=\"color: rgb(255, 248, 227); font-style: inherit;\"><br><\/span><\/p>\n<p><span style=\"color: #fff8e3;\"><span style=\"font-weight: 400;\">If you\u2019ve done all of this and you still have not received your refund yet, please contact us at <\/span><a style=\"color: #fff8e3;\" href=\"mailto:casadeorocider@gmail.com\"><span style=\"font-weight: 400;\">casadeorocider@gmail.com<\/span><\/a><\/span><\/p>\n<p><br><\/p>\n<p><span style=\"color: #fff8e3;\"><b>Sale items<\/b><\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">Only regular priced items may be refunded. Sale items cannot be refunded.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">&nbsp;<\/span><\/p>\n<h2><span style=\"color: #fff8e3;\"><b>Exchanges<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at casadeorocider@gmail.com and we can discuss your options.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">&nbsp;<\/span><\/p>\n<h2><span style=\"color: #fff8e3;\"><b>Shipping returns<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">To return your product email us directly at casadeorocider@gmail.com so we can coordinate with you where to ship your return. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">&nbsp;<\/span><\/p>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">&nbsp;<\/span><\/p>\n<h2><span style=\"color: #fff8e3;\"><b>Need help?<\/b><\/span><\/h2>\n<p><span style=\"font-weight: 400; color: #fff8e3;\">Contact us at casadeorocider@gmail.com for questions related to refunds and returns.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56de08bb elementor-widget elementor-widget-spacer\" data-id=\"56de08bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-d920b43 elementor-widget elementor-widget-spacer\" data-id=\"d920b43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/main>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Conditions of Sale, Refunds, &amp; Returns Policy Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can\u2019t offer you a full refund or exchange. &nbsp; To be eligible for a return, your item must be unopened and in the same condition that you received it. It [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"disabled","ast-hfb-above-header-display":"disabled","ast-hfb-below-header-display":"disabled","ast-hfb-mobile-header-display":"disabled","site-post-title":"disabled","ast-breadcrumbs-content":"disabled","ast-featured-img":"disabled","footer-sml-layout":"disabled","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"two_page_speed":[],"footnotes":""},"class_list":["post-1371","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.casadeorocider.com\/es\/wp-json\/wp\/v2\/pages\/1371","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.casadeorocider.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.casadeorocider.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.casadeorocider.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.casadeorocider.com\/es\/wp-json\/wp\/v2\/comments?post=1371"}],"version-history":[{"count":5,"href":"https:\/\/www.casadeorocider.com\/es\/wp-json\/wp\/v2\/pages\/1371\/revisions"}],"predecessor-version":[{"id":3740,"href":"https:\/\/www.casadeorocider.com\/es\/wp-json\/wp\/v2\/pages\/1371\/revisions\/3740"}],"wp:attachment":[{"href":"https:\/\/www.casadeorocider.com\/es\/wp-json\/wp\/v2\/media?parent=1371"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}